🛡️ How to File a Consumer Complaint in India – A Simple Guide for Veterans

If you’ve bought something that didn’t work properly, received poor service, or were charged unfairly, you have the right to raise a complaint. The Consumer Protection Act, 2019 helps people in India—including veterans—get justice when companies or service providers don’t treat them fairly.

What Is a Consumer Complaint?

A consumer complaint means you’re telling the authorities that a product or service was faulty, delayed, overpriced, or misleading. For example, if a washing machine stops working within a week or a travel company doesn’t refund your cancelled ticket, you can file a complaint.

Steps to File a Complaint

Keep Your Proofs Ready Save your bill, warranty card, photos, emails, or chat messages related to the issue.
Send a Legal Notice First Write to the seller or company and give them 15–30 days to fix the problem or respond.
Choose the Right Forum Depending on how much money is involved:
- Up to ₹50 lakh: Go to District Commission
- ₹50 lakh to ₹2 crore: Go to State Commission
- Above ₹2 crore: Go to National Commission
File Your Complaint Online or Offline You can file it online at or visit the nearest consumer court.
Pay a Small Fee The fee is usually between ₹100 and ₹5,000 depending on your claim amount.
Track Your Case After filing, you’ll get a docket number. You can use it to check updates online or through SMS.

What to Write in Your Complaint

Your name, address, and contact details
What product or service caused the problem
What went wrong and what you want as compensation
Copies of all your proofs

Special Tip for Veterans

If you’re a retired defence personnel, mention it clearly in your complaint. Some consumer courts give priority to senior citizens and veterans. feel free to write to sainik.darpan@gmail.com

📞 Use the National Consumer Helpline: Call 1915 or visit for assistance.

https://consumerhelpline.gov.in/public/